Coronavirus Update

Coronavirus (Covid–19) update.

Here at Mr Central Heating, we are monitoring the Covid-19 situation on a daily basis. We are balancing the government’s request that we keep essential supply lines open for key equipment, whilst managing staff needs and safety.

Please check our current store opening times/days at your local store here.

Our order admin office is open Monday to Friday 08:00 to 17:00 and we are closed from 12:00 on Saturday and closed on Sunday.

With this at the forefront of our minds, we are prioritising the delivery of products that will affect heating and hot water, as a basic need in this difficult time. We are doing this to support the plumbing and heating key workers, and trade specialists to ensure they can provide a vital service where it is most needed.

In line with government guidance, no work, including deliveries will be carried out in a household which is self-isolating.(Or where an occupant is being shielded)

All deliveries will be to a doorstep, and the customer is required to make arrangements to take the good into the property themselves.

Collect in-store orders.

Currently, each store has systems in place to restrict customer contact and these vary from site to site. This is to protect both staff and customers. Please call your local store to find out their procedure before ordering for collect in store.

Returns.

We would also like to remind you that we will not be collecting returns during this time, so please check your goods upon delivery. Where possible, without touching the delivery, look at all labels and if something is incorrect please advise the driver immediately. If you have items that you do not need, that have not been removed from the original packaging, we will be extending the free returns period until we are better placed to sort logistics. The items must be in a clean, sealed and re-saleable state still, and are your responsibility until they are collected or returned.