Q. How do you manage to keep your prices so low?
A. We buy in bulk, so we’re able to sell plumbing and heating products at prices lower than anyone in the industry across the UK.
Q. What if I find one of your products cheaper elsewhere?
A. If this does happen, we’ll do our very best to better the deal or match it for you – see our Price Promise for details.
Q. How can I place an order?
A. You can order from us online, at one of our branches, by telephone or by fax.
Q. What payment methods do you accept?
A. We accept payment by credit/debit card or cash on delivery.
Q. How can I find my nearest branch?
A. Our Store Finder will identify your nearest branch along with store details.
Q. How can I work out what boiler I need?
A. Our Find a Boiler tool will help you choose the best boiler to suit your needs.
Q. How can I work out which size radiators I need?
A. Our BTU Calculator tool will help you identify suitable radiators for the specific room(s) in question. As a guide, in our experience we’ve found the typical room size of the average 3 bedroomed house requires the following radiator sizes:
Lounge = 1400 x 600 double
Dining room = 1200 x 600 double
Kitchen = 900 x 600 double
Bedroom 1 = 1400 x 600 single
Bedroom 2 = 1200 x 600 single
Bedroom 3 = 900 x 600 single
Bathroom = 600 x 600 double
Q. Do you deliver everywhere in the UK?
A. We will deliver anywhere on the UK mainland, from Land's End to John O'Groats. Please refer to our Delivery Information page for more details.
Q. What is your delivery charge?
A. Delivery is £6.50 for an order under £150 and £10 for orders over £150. There’s an additional £9.00 delivery surcharge for customers inside London’s Congestion Zone.
Q. Do you use couriers?
A. No, we only use our own vans and drivers.
Q. How long does delivery take?
A. We aim to deliver within a week, often much less depending on your location, but deliveries in Scotland can take longer as we cover the whole country from our Glasgow depot.
Q. What if I need an urgent delivery?
A. We recommend you phone the nearest depot to you and ask them what day they’ll be in your area next.
Q. How do I know when to expect my delivery?
A. Once your order is placed, we’ll confirm an exact delivery date with you as soon as we process your order.
Q. Can I collect from in store?
A. Yes, you can select to pick up your order from one of our branches if you prefer.
Q. Are your products guaranteed?
A. All our products are guaranteed for a minimum of 1 year (radiators 10 years, copper tube 25 years) but many offer longer warranties from the manufacturer, which you may need to register for.
Q. What is your returns policy?
A. Please refer to our Returns Policy page for more information.
Q. Can you help me find an installer?
A. You should be able to find an installer near you via our Find an Installer tool.
Q. I’m an installer. How can I list my business on your website?
A. Simply register an account, then you’ll be able to list your details for free.