Mr Central Heating – Our Privacy Policy

 

Mr Central Heating works hard to ensure that the processing of your personal data complies with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act (DPA 2018) and the Privacy and Electronic Communications Regulations (PECR). After reading this policy, if you have any questions or comments concerning privacy you can email us at: privacy@mrcentralheating.co.uk or write to us using the contact details provided at the bottom of this page.

Part 1: Data Security

• Mr Central Heating respects your right to privacy. However, it should be noted that the internet is not a secure medium and therefore we have worked hard to implement appropriate security measures.
• These measures are designed to, where possible, protect the loss, misuse or alteration of information placed under our control. However, no guarantees can be given that your personal data can be fully protected, so we would encourage you to be vigilant when using the internet and accessing our website.
• Personal data collected as a result of your website visit or visit to our stores will be treated as confidential.

Part 2: How we use your personal data and our legal basis for doing so

• To place an order, enter a promotion or take part in an online survey, you will be required to supply some personal information, this may include your name, address, phone number and email address. For security purposes we may also collect your IP address or other identifying information.
• Where possible all personal data will be processed on the basis of legitimate interests. This could include to tell you about new products and services and sending you marketing communication and offers to use in stores or on our website. We may also send you surveys to help us improve our service and company newsletters.
• You can opt out of all marketing emails at any time by clicking the unsubscribe link included in all marketing emails or by contacting our team at privacy@mrcentralheating.co.uk
• We may also use your email address and sometimes telephone number, on the legal basis of contractual to confirm orders placed online or instore. These are also known as transactional emails and you will still receive these even if you unsubscribe from receiving marketing communications.
• In a limited number of circumstances Mr Central Heating may require your consent to process your personal data, such as when we process special categories of personal data, if you are an employee please ask HR for more details.
• Mr Central Heating may also use personal and profile data in order to provide you with a more customise experience when you next visit our website.
• We may use your IP address or other identifying information to help diagnose problems with our server, to monitor numbers of users and/or to administer our interactive services as well as to identify and eliminate fraud.
• Limited personal data is sometimes used for profiling to help with social media targeting using our chosen Platforms such as Meta and LinkedIn. We also use limited personal profiling to support promotional activities on Google.
• Google API Limited Use Disclosure - when we use and transfer to any other app information received from Google APIs, we will adhere to the Google API Services User Data Policy, including the Limited Use requirements. 

Part 3: How long will you keep my data?

• We will retain your personal data for as long as required in order to give you the services you're using in accordance with our data retention policy.
• If you don't engage with us then your details may be deleted in line with our data retention policy.
• The length of personal data retention depends on its purpose. Mr Central Heating’s standard data retention period is seven years. For more detailed information, please ask for a copy of our data retention policy.

Part 4: Where we store your personal data

• Where possible personal data is stored and processed within the European Economic Area (EEA). However, some of Mr Central Heating’s suppliers are based outside the EEA. Where data is processed by our suppliers, we will always put in place appropriate safeguards including Data Processing Agreements and for those outside the EEA who don’t meet data protection adequacy, International Data Transfer Agreements (IDTAs).

Part 5: Third Party Website Links

• Where Mr Central Heating provides hyperlinks to other suppliers, Mr Central Heating is not responsible for the content or privacy practices of these providers.

Part 6: Your rights as a data subject

At any point while we are in possession of or processing your personal data, you have the following rights:

• Right of access – you have the right to request a copy of the personal data that we hold about you.
• Right of rectification – you have the right to correct personal data that we hold about you that is inaccurate or incomplete.
• Right to be forgotten – in certain circumstances you can ask for the personal data we hold about you to be erased from our records.
• Right to restriction of processing – where certain conditions apply you have the right to restrict personal data processing.
• Right of portability – you have the right to have personal data we hold about you transferred to another organisation.
• Right to object – you have the right to object to certain types of processing such as direct marketing.
• Right to object to automated processing, including automated profiling.
• To exercise your right of access, identification may be required. Mr Central Heating will accept the following forms of identification: a copy of your driving licence, passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required.
• If Mr Central Heating is dissatisfied with the quality, further information may be sought before personal data can be released. To request a copy of your personal data please use Mr Central Heating contact details further below.

Part 7: Contacting Mr Central Heating

To contact Mr Central Heating concerning the processing of your personal data or in the event that you wish to make a complaint about how your personal data is being processed, you can contact us below. If you do not get a response within 30 days you can complain to the ICO. The details for each of these contacts are:

Mr Central Heating

Customer Data Support
Unit 5,
The Nelson Centre,
Portfield Road,
Portsmouth
Hants
PO3 5SF
Email:privacy@mrcentralheating.co.uk
Telephone: 02392 751306


ICO

Wycliffe House,
Water Lane
Wilmslow
SK9 5AF
https://ico.org.uk/global/contact-us Telephone: 0303 123 1113

Mr Central Heating reserves the right to modify, alter or otherwise update this Privacy Policy at any time and you are therefore encouraged to regularly review it.

Updated June 14 2024