Credit cards are debited prior to orders being dispatched. We accept the following credit and debit cards: VISA, MasterCard, Switch, Solo and Maestro.
Orders placed online, using our Braintree 3D secure payment authentication can be delivered to any address in the UK.
If you phone and pay by card over the phone delivery needs to be to your billing address, this is the address assigned to your credit card used for payment, ( This is part of the terms of your card provider and is designed to protect your card security.)
ALL PRICES IN OUR ONLINE STORE INCLUDE UK (VAT) TAXES.
You may cancel your order by contacting us with your order number at no extra charge. However, if the item has already been dispatched for delivery, we will be unable to refund any of the delivery costs involved.
Delivery is just £7.50 for an order under £150 and £10 for orders over £150 anywhere in mainland UK. We aim to deliver within one week and will contact you with an exact delivery date as soon as possible. Delivery is made by our own vans, not a courier.
In Stock is defined as being in stock within the company. Although good stock levels of most items are held within each branch, some slower moving stock may need to be moved between branches. This may cause a slight delay, but we will always inform you if this is the case.
Whilst we make every effort to deliver on time and in full, on rare occasions – and subject to human error – delays could occur. We will always try to keep you informed of any known delays, but we cannot accept claims for labour and/or waiting in time for deliveries to arrive. We recommend waiting for your goods to be delivered prior to booking labour in to start the job for you.
Certain bulky items of stock are called forward on a daily basis from our holding warehouses and can, on very rare occasions be delayed in arrival by freight, again we encourage not booking in installation or trades until the order has been received and inspected upon delivery.
Coloured column radiators
Coloured column radiators are powder coated to order and thus are considered a special order item. All coloured radiators are inspected prior to delivery for quality control and must be checked by you for any defects within 24 hours of delivery. We are unable to accept coloured column radiators back based on wrong colour choice.
Satisfaction guarantee / returns policy
In the event that you are not satisfied with any product purchased from mrcentralheating.co.uk you may return it unused, in the original packaging, within 30 days for a full refund. This amount excludes all delivery costs.
When returning items, the buyer is responsible for the cost of the shipping and packaging. unless the item is faulty, where we will collect the faulty item at the time of delivering a replacement. You will be informed of this when booking in the replacement delivery.
When returning items, please package the items safely and wrap items before labelling. Product packaging must be undamaged in order for us to accept the item back for resale. Products with postage addresses and labels on the actual product packaging cannot be accepted for refund.
Please note that if you have any issues with missing, incorrect or damaged goods you must notify us within 72 hours of delivery by calling the 'Dispatch Depot' indicated on the delivery note.
We cannot exchange items that have been materially altered by the installation. Items such as radiators and boilers require a physical installation into a heating system, and as such, must be checked for any signs of damage or defect prior to that installation and within 72 hours of delivery.
All goods are guaranteed for 12 months unless stated, which is underwritten by the manufacturer. For faulty items, please notify using the contact form (please make sure to indicate your order number).
A P P Wholesale Plc, Registered in England and Wales, reg. no. 06552800, Registered office: Units 12-14 Sterling Industrial Estate, Rainham Road South, Dagenham, Essex, RM10 8TX