How To Order
We always put you, our customers front and centre. Without you, there wouldn’t be an us. That is why we always try to make your customer journey as smooth as possible. One way we can do this, is by offering multiple ways in which you can complete and pay for your order.
Order online
And use our delivery.
Pick up in store
Pay online and collect in store.
Order in store
Visit a branch to order & arrange delivery/collection date.
Order by phone
Phone a branch to order & arrange a delivery/collection date.
We also offer a range of payment methods:
Pay online
Using a credit/debit card.
BACs Payment
Using a credit/debit card.
Pay in store
Using chip & pin on your credit/debit card.
Delivery
Delivery is just £7.50 plus VAT for an order under £150 and £12.50 plus VAT for orders over £150 – anywhere in the mainland UK. We keep our products as cheap as we can and don’t hide our delivery charges in the price of what you’re buying – unlike many other heating sites.
Customers inside London’s Congestion Zone will be charged an additional £9.00 delivery surcharge. If If you're unsure if this affects you, please contact the nearest store to you. Delivery to the Isle of Wight is £33.60 plus VAT. The delivery is charged at a pallet rate. Orders are sent via courier.
Collect in store
We want to make collecting your order as simple as possible, whilst protecting you from fraud. When collecting your items, please ensure you bring the payment card used for the online payment, as well as photo ID.
If you pay with PayPal, please ensure the Photo ID matches the Paypal account name details.
