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Delivery Information

Delivery charges

Delivery is just £7.50 for an order under £150 and £10 for orders over £150 – anywhere in mainland UK. We keep our products as cheap as we can and don’t hide our delivery charges in the price of what you’re buying – unlike many other heating sites.

Customers inside London’s Congestion Zone will be charged an additional £11.00 delivery surcharge. If you’re unsure if this affects you, call us on 02392 751306 for details.

Delivery to the Isle of Wight is £30. The additional charge will be taken by card payment over the phone when you are contacted to arrange delivery.

Delivery times

Delivery is made by our own vans, not a courier; we have 30 years’ experience of delivering direct to customers.

Once your order is placed, we’ll contact you with an exact delivery date as soon as we process your order. We aim to deliver within a week, but it’s often much less depending on your location. However, if you live in a remote part of Scotland, delivery may take longer than a week as we need to build a delivery route, but we’ll inform you of the intended delivery date when we process your order.

If you need an urgent delivery, we recommend you phone your nearest depot.

Custom coloured column radiators and  towel rails can take between 10 to 15 working days to be coloured and as soon as they arrive back at our head office we send them to the delivery branch that covers your area and contact you with a delivery date.

Delivery address

Orders placed online, using Braintree secure payment authentication can be delivered to any address in the mainland UK.

If you phone and pay by card over the phone delivery needs to be to your billing address, this is the address assigned to your credit card used for payment, ( This is part of the terms of your card provider and is designed to protect your card security.)

Subsequent orders can then be delivered to an address of your choice.

Please check your delivery as soon as you can.

If you have just had a delivery and something is wrong please call the dispatch depot contact number on the delivery note straight away. Do not leave it to when the plumber turns up. If something looks like the wrong size or it is not what you expected please give us a call, don't open the sealed packaging. 

Returns and incorrect products are far more easier to deal with when they are fresh in everyone’s minds. We will always work with you to find the best solution and because we use our own transport we can rectify mistakes quickly and efficiently without you having to possibly take another day off, you never know the driver may even be coming back past your door.

Delivery definition

Delivery location is defined as the front door, ground floor or into an attached garage. Due to the weight of many items we deliver, we’re unable to carry items upstairs for you. Whilst our drivers will do all they can to help, they’ll need assistance for difficult deliveries, i.e. 5th floor flat with no lift.

If you know of any delivery obstacles, please notify us when we book in your delivery with you.

Failed deliveries

We try very hard to keep our delivery charges to a minimum. When we receive your order we’ll contact you to advise a delivery date when access will be needed. If you need to change this date, please notify us as soon as possible.

If we attempt the delivery as pre-arranged and nobody is available, we’ll need to rebook another date with you and charge an additional delivery charge.

Special Order Items

Special order items such as bespoke coloured column radiators and towel rails are Powder coated to order, and this process can take between 10 to 15 working days. We will ring you to confirm your order, and then once we have received your radiator back from the spray shop, we will book in your delivery date with you by phone.

Boiler Spares

  • Boiler spares are kept in one, central location to maximise availability, we charge a £7.50 delivery charge for all shipping methods, including collect in store to ensure we can deliver them to your requested collection point as soon as possible.
  • Parts ordered Monday to Thursday, before 16:30 will be delivered next day before 12:00.
  • Parts ordered after 16:30 on Thursday and up to Friday at 16:30 will be delivered on the following Monday before 12:00.
  • Parts ordered after 16:30 on a Friday, will be delivered on the following Tuesday by 12:00.
  • Bank Holidays are not considered working days.