Delivery Information
Our delivery services are tailored to provide the flexibility and transparency you need, ensuring you receive your orders on time and complete your project efficiently and to the highest standards.
Delivery charges
Delivery is £7.50 plus VAT for an order under £150 and £12.50 plus VAT for orders over £150 – anywhere in the mainland UK. We strive to offer our products at the most competitive prices while maintaining full transparency, ensuring delivery charges are kept separate so you only pay for what you truly need.
Customers inside London’s Congestion Zone will be charged an additional £9.00 delivery surcharge. If you’re unsure if this affects you, please contact the nearest store to you. Delivery to the Isle of Wight is £39.20 plus VAT. The delivery is charged at a pallet rate. Orders are sent via courier.
Delivery times
After placing your order, we will contact you with an exact delivery date once it has been processed. You’ll receive a confirmation via text for standard orders, or a call to address backorders or discuss any specific queries.
The majority of our orders are shipped within 24 hours of receipt if the item is in stock and typically delivered within a week. However, if you reside in a remote area of Scotland, delivery may take longer as we need to plan a suitable delivery route. Rest assured, we will provide you with the expected delivery date once your order has been processed.
For urgent deliveries, we recommend contacting our Customer Services Team sales@mrcentralheating.co.uk
To save both time and money, we recommend waiting to book your plumber or tradesperson until after your order has been delivered and checked. This ensures that you have all the correct items on hand, making the installation process smoother and more efficient.
Special Order Items
Special order items such as bespoke coloured column radiators and towel rails are powder coated to order, and this process takes up to 20 working days. Once we have received your radiator back from the colour shop, we will then book a delivery date with you by phone and email. Please note, that this is a bespoke service, and as such, the product is materially altered for you as a service to our customer. Once we start the process, we cannot cancel the order.
Special order bespoke radiators should be carefully inspected for any damage within 24 hours of delivery. If you find any discrepancies, please contact our customer service team immediately, and we will do our best to resolve the issue as quickly as possible.
Delivery address
Orders placed online, using Adyen secure payment authentication can be delivered to any address in the mainland UK.
If you phone to pay by card, the delivery address needs to be to your billing address, this is the address assigned to your credit card used for payment, (This is part of the terms of your card provider and is designed to protect your card security).
Please inspect your delivery upon receipt; check the sizes and specifications of your order without opening sealed packaging. If you notice any discrepancies or damages with your goods, kindly notify the dispatch depot's Customer Service Team, using the contact details provided on your delivery receipt, within 72 hours.
Delivery definition
We delivery to the ground floor of the property. If you are aware of any potential delivery obstacles, please inform us when booking your delivery. We will do our best to offer suitable advice and assist where necessary.
Failed deliveries
We try very hard to keep our delivery charges to a minimum. When we receive your order, we’ll contact you to advise a delivery date when access will be needed. If you need to change this date, please notify us as soon as possible.
If we attempt delivery as scheduled and no one is available to receive the order, we will need to reschedule the delivery, and an additional charge will apply.
Returns
Please click here to learn more about our returns policy
