FAQ Search Results

We do charge for delivery in order to keep our prices as low as possible on products.

Delivery is just £7.50 plus VAT for an order under £150 and £12.50 plus VAT for orders over £150 – anywhere in the mainland UK. We keep our products as cheap as we can and don’t hide our delivery charges in the price of what you’re buying – unlike many other heating sites.

Customers inside London’s Congestion Zone will be charged an additional £9.00 delivery surcharge. If you’re unsure if this affects you, please contact the nearest store to you.

Delivery to the Isle of Wight is £30 plus VAT. The delivery is charged at a pallet rate. Orders are sent via courier.

We aim to deliver within a week, often much less depending on your location.

Deliveries in Scotland can take longer as we cover the whole country from our Glasgow depot.

You can take a look at your area on our Delivery estimator, but please note, this will give you an idea of how frequently we deliver to those areas, but will not be you guaranteed delivery date.

As soon as we process your order, one of our team will either call you to book in your delivery if its a large order that will need confirmation, or you will receive an email with a delivery date in it. (Please ensure you check your spam folders in email)

If the date we notify you of isnt suitable, please call the number in the email to reschedule directly with your delivery depot.

For more information on Deliveries please see our delivery Info page.

We don't like to use couriers if we can help it.

The items we sell, and the way we sell a lot of it in package deals means our deliveries are bulky and prone to damage when couriers get hold of them.

We will only deliver boilers, radiators and fragile items on our own transport, we reduce any delay or damage to a minimum this way. Couriers do not kno wheating products like we do, it is just another box to move from A to B.

If your order is small, below 2kg we will more than likely deliver via DPD Local on a next day service.

Our own drivers, in our own vans has always been the most efficient way for us to get your order to you safely, and we will always aim to deliver as fast as we can.

For Isle of Wight deliveries, we use a pallet carrier, at £30 per pallet delivery charge.

We will deliver anywhere on the UK mainland, from Land's End to John O'Groats.

Please refer to our Delivery Information page for more details.

We can deliver to the Isle of Wight through a 3rd party Carrier. This will incur a £30 per pallet delivery charge.

For more information on this service contact our Portsmouth depot.

Sometimes you just have to know how quick, we understand.

We recommend you phone the nearest depot to you and ask them what day they’ll be in your area next.

If the delivery day they give you is what you are hoping for, grab it with them on the phone, place your order as soon as possible. We take a lot of orders every day and the slot the store gives you may be filled by the next call they take.

We understand you need to know when.

Once your order is placed, we’ll confirm an exact delivery date with you as soon as we process your order.

We process orders as soon as we can during our office hours of 08:00 till 17:00 Monday to Friday.

We will either phone you or email you to book in an exact delivery date with you as soon as we process your order.

Please ensure you add our email address to your email accepted list, and check your Spam folder for any communication from us.

In the delivery date email, we will add your delivery depot's phone number. If the date we have advised you is not going to be ok for you, please ring this number as soon as possible to reschedule.

For more information on our delivery service, please see our delivery page.