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FAQ Search Results

How do I return an item ordered incorrectly?

Our returns procedure is outlined in our Returns Page, just follow this link.

  • In the unlikely event that you’re not satisfied with any product purchased from you may return it unused – in the original packaging – within 30 days for a full refund. This amount excludes all delivery costs.
  • When returning items by post or courier, please package the items safely and wrap items before labeling.
  • Product packaging must be undamaged in order for us to accept the item back for resale.
  • Products with postage addresses and labels on the actual product packaging cannot be accepted for refund.
  • When returning items, the buyer is responsible for the cost of the shipping and packaging. unless the item is faulty, where we will collect the faulty item at the time of delivering a replacement. You will be informed of this when booking in the replacement delivery.

For more information ring our Internet sales team on 02392 751306.

What is your returns policy?

For information regarding our Returns policy, please see our Returns page

We have provided all the information regarding returns here, and it is detailed and informative.

Special note should be taken on the subject of special order coloured radiators and boilers.

Please mind that only logged in users can submit questions.